FAQ

A:Tessvo is an AI-powered business planning platform that guides you through a structured set of questions and generates a complete, structured business plan. Plans are reviewed against industry benchmarks and Canadian regulatory frameworks.

A:No. Tessvo generates general business planning content. Nothing in your plan constitutes legal, accounting, tax, or investment advice. You should have your plan reviewed by a licensed lawyer, CPA, or financial advisor before using it to make significant business decisions or to present to investors or lenders.

A:The builder walks you through 20 sections including: executive summary, market analysis, competitive landscape, business model, marketing strategy, financial projections, accounting & tax strategy, legal coverage, HR structure, and terms & conditions — among others.

A:Your plan data is stored in a Supabase PostgreSQL database hosted in Canada (ca-central-1). All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We apply row-level security so only your account can access your plans. See our Privacy Policy for full details.

A:No. Your plan content is private to your account. We do not sell, share, or use your plan data to train AI models without explicit consent. We share data only with the sub-processors listed in our Privacy Policy (Supabase, Stripe, SendGrid, Anthropic API) to operate the Service.

A:We collect your name, email address, and province on signup. If you purchase a plan, we collect billing information through Stripe — we do not store card numbers on our servers. We also collect usage analytics if you consent. Full details are in our Privacy Policy.

A:Email stephenlavoie@allsparkenterprisesltd.com with subject "Delete My Account". We will delete your account and personal data within 30 days, except records we are required to retain under Canadian law (e.g., 7-year CRA financial record retention).

A:Yes. Under Quebec Law 25 (Act respecting the protection of personal information in the private sector, as amended 2022), you have the right to data portability, de-indexing, and to request review of automated decisions made using your personal information. Contact us to exercise these rights.

A:Every marketing email we send includes a one-click unsubscribe link as required by CASL (Canadian Anti-Spam Legislation, S.C. 2010, c. 23). Unsubscribe requests are processed within 10 business days. You can also email us directly to opt out. Transactional emails (receipts, password resets) are not affected by marketing opt-outs.

A:Subscription tiers and features are listed on the pricing page. All subscriptions include full access to the plan builder, AI-generated content, and PDF export. Pricing is shown in Canadian dollars (CAD).

A:There is no federal Canadian law requiring refunds for digital services (outside specific regulated sectors). Our policy: if you contact us within 7 days of purchase and have answered fewer than 20 questions on your plan, we will consider a refund at our discretion. Once 20 or more questions have been answered, the plan credit is considered used and no refund will be issued. After 7 days from purchase, refunds are not available regardless of usage. Contact stephenlavoie@allsparkenterprisesltd.com to request a refund.

A:Yes, you can delete a plan from your Account page. Deleting a plan permanently wipes all questions, notes, and drafts for that plan from our system. A deletion record (plan name, type, and date) is retained on your account for audit purposes — no plan content is kept. Refund eligibility: if you have answered fewer than 20 questions at the time of deletion, you may contact us to request a refund at our discretion. If 20 or more questions have been answered, the plan credit is considered used and no refund will be issued. Deleting a plan does not automatically issue a refund — you must contact us separately. Paste is disabled on the delete confirmation field to prevent accidental deletion.

A:Yes. We charge GST/HST at the rate applicable to your province at checkout. For example: Ontario 13% HST, BC 12% (5% GST + 7% PST), Alberta 5% GST, Quebec 14.975% (5% GST + 9.975% QST). Rates are applied automatically based on your billing province. Your receipt shows the tax breakdown. We are registered with the Canada Revenue Agency for GST/HST.

A:Yes. US users may access Tessvo. Note: the platform is designed for Canadian business planning frameworks and law. Prices are in CAD. No US sales tax is currently collected; however, if Tessvo exceeds USD $100,000 in US revenue or 200 US transactions per year (Wayfair economic nexus), applicable US state sales tax registration may be required — US users should verify their local tax obligations.

A:Yes. Every account includes 20 undo credits. After submitting an answer, an "Undo" button appears on the confirmation — clicking it removes your last answer and the note it generated from that section. Each undo costs 1 credit. Once your 20 credits are used, you can purchase additional undo packs. Undo credits are non-refundable and are consumed per use regardless of outcome. This limit is in place to ensure the builder is used as intended and not circumvented by repeatedly undoing all answers to regenerate plans without paying.

A:Email: stephenlavoie@allsparkenterprisesltd.com. We aim to respond within 2 business days.